At Adaptable Recruitment, we are excited to be working with a well-established Liverpool-based business to recruit an Account Manager. This is an opportunity to join a global manufacturing organisation recognised for its strong reputation, supportive culture, and collaborative environment.

Salary: Up to £28,000 depending on experience
Working Hours: 8.30am - 4.30pm (fully office-based)
Holidays: 25 days plus bank holidays

Benefits:

• 25 days holiday + bank holidays
• Pension scheme
• Free onsite parking
• Staff socials & wellbeing initiatives

About the Role:
We are recruiting on behalf of a well-established global manufacturing business based in Bootle for an Account Manager to join their friendly and fast-paced team.

This is a fantastic opportunity for someone who enjoys managing client relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The company has built a strong reputation within its sector and offers a stable environment with genuine long-term career opportunities.

You will play a key role in managing customer accounts end-to-end, ensuring a seamless experience from order placement through to delivery and aftercare, while maintaining high standards of service and long-term client relationships.

Main Responsibilities to Include:

• Managing a portfolio of B2B customer accounts
• Acting as the main point of contact for clients
• Building and developing strong, long-lasting customer relationships
• Processing orders, coordinating deliveries, and handling billing queries
• Responding to customer enquiries via phone and email promptly and professionally
• Liaising with internal teams including operations and transport
• Resolving queries and complaints effectively
• Identifying opportunities to upsell products and services
• Maintaining accurate customer records and account information
• Supporting the wider team in delivering an excellent customer experience

The Ideal Candidate:

• Previous experience in account management or B2B customer service
• Strong communication and relationship-building skills
• Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Highly organised with excellent attention to detail
• Able to manage workload independently and work collaboratively within a team
• Experience using Oracle is desirable but not essential