Customer Service Account Manager - Manufacturing Company

• Bootle
• Full time
• Permanent
• £26,500 - £27,000 per year
• 25 days holiday + bank holidays
• Staff socials/well-being initiatives
• Pension/free parking onsite

We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team.

This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person.

The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.

Key Responsibilities:

• Managing a portfolio of B2B customer accounts
• Building strong relationships with customers and acting as a key point of contact
• Processing orders, arranging deliveries and handling billing queries
• Responding to customer enquiries via phone and email in a professional and timely manner
• Liaising with operations and transport teams to ensure smooth service delivery
• Resolving customer queries and complaints efficiently and professionally
• Identifying opportunities to upsell products and services where appropriate
• Maintaining accurate customer records, logs and account information
• Supporting the wider team in delivering an excellent customer experience

About You:

• Experience within account management or B2B customer service
• Strong communication and relationship-building skills
• Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint
• Highly organised with excellent time management and attention to detail
• Able to work independently whilst also contributing positively within a team environment
• An understanding of Oracle would be ideal but isn't essential

Why Apply?

• Opportunity to join a supportive and collaborative team
• Join a global manufacturing business with a strong industry reputation
• Stable business with long-term opportunities for progression
• Varied role with autonomy and customer ownership
• Fast-paced environment where no two days are the same
• Potential for the role to become permanent for the right person
• Excellent opportunity to develop within customer service and account management

If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.